Refund policy
Playwright Flow Recorder Kit is delivered digitally. This policy explains when and how a buyer may request assistance or a refund from Alfred Labs.
14-day product remedy
Contact Alfred Labs within 14 calendar days of purchase if the delivered files are materially defective, cannot be accessed, or materially differ from the product description. Include the purchase email, order number, license variant, and a concise description of the problem.
Alfred Labs will first offer reasonable troubleshooting, a replacement download, or corrected files. If the material issue cannot be resolved within a reasonable period, Alfred Labs will request or issue an appropriate full or partial refund through Lemon Squeezy.
Change of mind and license selection
Because the product is downloadable and its contents can be retained after access, completed downloads are not refundable solely because the buyer changed their mind, no longer needs the product, or selected the wrong license, where applicable law permits. Contact support before purchasing if the license scope is unclear.
Mandatory consumer rights
Nothing in this policy excludes or limits a refund, remedy, or consumer right that cannot legally be excluded. Where mandatory law provides stronger protection, that protection applies.
Payment processing and timing
Lemon Squeezy acts as merchant of record for paid orders. Refunds are processed through the original payment method and may take several business days to appear. Lemon Squeezy also reserves the right to issue refunds within 60 days of purchase at its discretion to prevent chargebacks.
Safe support requests
Never include payment-card details, passwords, authentication tokens, customer data, or confidential source code in a refund request. Alfred Labs may ask for non-sensitive diagnostic information needed to verify delivery or reproduce a product defect.
Related provider policies
Contact
Questions about this policy may be sent to pfrk.support@alfredlabs.org.